Check that tracking is working
Use the Events page to confirm events arrive and every sale reaches your ad platforms.
The Events page shows whether your store is sending events and whether each sale reached your ad platforms.
- Open your store and click Settings.
- Click Events.
- Check that Pixel says Capturing normally.
- Check that each platform says All sales sent.
- Scroll to Sales delivery to see each order and the platforms it reached.
If something goes wrong: a notice at the top of the page says what to fix and links to it.
Still need help?
Log in and chat with us. Our team usually replies in a few minutes.
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